I recently brought a Stihl 031AV chainsaw in for repair (the cost for analysis was $65). When the chainsaw was ready for pickup, I was told the cylinder walls were scored, the exhaust port was bad and parts were no longer available due to the age of the saw (35-years old). The assessment was the chainsaw was not worth repairing. I paid the $65 and left. Not being completely comfortable with the valuation and the manner in which information was conveyed to me, I brought the saw to a Stihl dealership (McQuades Ace Hardware Westerly, R.I.). McQuades charged $20 to check the saw (I figured it was a cheap price to pay to satisfy my insecurity with the previous outcome). McQuades stated the chainsaw needed a carburetor rebuilt (do to ethanol in the gas) and some fuel lines as well as an air filter. Also, the technician (Jamie) claimed the chainsaw had between 70-75% of its life left. The cost for repair was $200; replacement is a MS311 which is $550, loving the 031AV I had it repaired.
STAFF is miserable, 3 different STAFF members...all act like you are bothering them and they have something better to do. Also, ended up having to return everything because I was grossly overcharged, cashier rang up 3 sandpaper pkgs instead of one, sign said they are 4.99 but they are 6.99, tarps rang up at 4.99, should be 2.99, what kind of establishment are you running here? I don't want to even begin to go into how long the return took and how many people had to be involved. Trying to shop local, but Home Depot from now on. SORRY.
The new floor plan in the store is great! Also the selections have gotten bigger. The section with the fasteners is impressive. It was good before but now it's even better
One of the best selections around.
Be cautious of RI Harvesting, their “expertise” now causes me to go elsewhere. I have patronized RI Harvesting for over 15-years. During those years, I purchased various equipment, service and lubricants.
I love this place. They know their stuff. They know where things are and how they work!
Being extremely frustrated with the fact that I was originally misguided by RI Harvesting, I called to get my $65 back. Steve, from service, claimed different technicians have different opinions and he would call Jamie at McQuades to get his side of the story. At that time, I remember thinking when one mechanic’s assessment is a bad cylinder and another’s is a carburetor rebuild, something is not right. Needless to say Jamie never received a call from Steve. RI Harvesting will never see my face again especially when there is a hardware like McQuades! I am sharing my sentiment with anyone whom I come in contact with needing small engine services.
This is the place for Sthil purchases and repairs. Honest, knowledgeable and dedicated staff read my experience below...
Mcquade S Ace Hardware is a US Hardware Store based in Westerly, New York. Mcquade S Ace Hardware is located at 105 Franklin St, Westerly, RI 02891, USA.
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